Return Policy
1. Introduction
At Digitals TV, we want to ensure your satisfaction with every purchase made on Digitalstv.store. We understand that sometimes you may need to return a product or request a refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully to understand your rights and obligations.
2. Eligibility for Returns
We accept returns and refund requests under the following conditions:
a. Wrong or Damaged Product: If you receive a product that is incorrect, damaged, or defective, please contact our Customer Support team within 15 days of receiving the product.
b. Change of Mind (Products): If you change your mind and would like to return a product, you may do so within 15 days of receiving the product, provided the product is in its original condition, unopened, and unused. Please note that return shipping costs are the customer’s responsibility in this case.
c. Services: For services provided by Digitals TV, we accept return requests within 24 hours of the service being activated.
3. Process for Returns and Refunds
a. Contact Us: To initiate a return or request a refund, please contact our Customer Support team via email at [support@digitalstv.store] or through our contact form. Please provide your order number and a detailed explanation of the reason for the return or refund request.
b. Approval and Instructions: Our Customer Support team will review your request and provide you with instructions for returning the product or canceling a service.
c. Return the Product or Cancel the Service: Follow the provided instructions for returning a product or canceling a service within the specified timeframe.
d. Product or Service Inspection: Once we receive the returned product or process the service cancellation, our team will verify if it meets the eligibility criteria. If approved, we will process your request accordingly.
4. Refund Timeframes
Upon approval of your return or refund request:
Refunds for wrong or damaged products will be processed within 15 business days of receiving the returned product.
Refunds for change of mind returns will be processed within 15 business days of receiving the returned product.
Refunds for canceled services will be processed within 24H-48H of service cancellation.
5. Product Requirements
a. All products being returned must be in their original condition, including the original packaging, accessories, and any promotional items received with the product.
b. We do not accept returns for products that have been used, opened, or altered, unless the product is incorrect, damaged, or defective.
6. Customer Support
If you have any questions or need assistance with returns and refunds, please contact our Customer Support team:
Digitals TV : 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: [support@digitalstv.store]
7. Conclusion
At Digitals TV, we are committed to providing you with high-quality products and services and a straightforward returns and refunds process. We hope this policy makes it clear and fair for both our customers and our business. If you have any concerns or need further clarification, please do not hesitate to contact us.